CUSTOMER SUPPORT

Information:
This page covers some of the more common questions you may have and problems you might encounter while using our site, but if you still can't find an answer to your question/problem here, make sure you contact us as soon as possible using our contact e-mail.

Billing Accounts:
Please visit the link below if you want to cancel your membership or check your billing status. You can see the billing agent you were billed with, in the email you received with your username and password :

365Billing Accounts: http://secure.365billing.com/support/
SegPay Accounts: https://secure.segpay.com/?location=/custsvc/lookup.cgi



FREQUENTLY ASKED QUESTIONS

MOST FREQUENTLY ASKED QUESTIONS:

Membership Questions:

Technical Support Questions

Models & photographers/content providers


MOST FREQUENTLY ASKED QUESTIONS:

- I lost my username or password what do I do?
If you lost your login information, You may request us for it at Customers Support e-mail. You should send us the email address you used when you joined and your user information will be sent to you via email.
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- My username and password aren't working / I can't login. What do I do?
There are different reasons why you might be unable to access the members area. For example:
  • You may have mistyped your login information. Remember that your username and password are case-sensitive, which means that "password" is not the same as "Password" or "PASSWORD".
  • You're not a member of this site. You can get access now by completing the join form.
  • You forgot your password. You may request it at Customers Support e-mail. You should send us the email address you used when you joined and your user information will be sent to you via email.
  • Your account is expired. You can extend your membership here.
  • You are trying to access this site illegally. Please fill our our membership form.
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- How do I cancel my membership?
You may cancel your membership at anytime. Simply follow a billing accounting links at the top of this page) and fill out the cancellation form. You may also send an email to our customer support department.
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- How can I become a Pornstar?
Becoming a pornstar is tough - you really need to know people in the industry (producers, photographers, talent scouts, etc.). We suggest that you perform an internet search for adult talent agencies and contact one or more of them. Good luck!
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Membership Questions

- How do I join?
To join our site, simply go to the join page where you can follow a few easy steps to get instant access to the members area.
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- How do I cancel my membership?
You may cancel your membership at anytime. Simply follow a billing accounting links at the top of this page) and fill out the cancellation form. You may also send an email to our customer support department.
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- I lost my username and/or password. What do I do?
If you lost your login information, You may request us for it at Customers Support e-mail. You should send us the email address you used when you joined and your user information will be sent to you via email.
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- I only wanted a trial membership. Why was I rebilled?
For the convenience of our members, trial memberships automatically renew as monthly memberships until they are cancelled. If you took a three-day membership but failed to cancel during the trial period and wish to do so now, please use membership cancellation form.
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- How will this charge appear on my credit card statement?
All charges will appear discreetly as "SegPay" or "WebStream" .
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- I cancelled my membership and I still got charged for it. Why?
This matter requires the assistance of our customer support team. Please contact us as soon as possible.
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Technical Support Questions

- I can't login / my username and password aren't working! What can I do?
There are different reasons why you might be unable to access the members area. For example:
  • You may have mistyped your login information. Remember that your username and password are case-sensitive, which means that "password" is not the same as "Password" or "PASSWORD".
  • You're not a member of this site. You can get access now by completing the join form.
  • You forgot your password. You may request us for it at Customers Support e-mail. You should send us the email address you used when you joined and your user information will be sent to you via email.
  • Your account is expired. You can extend your membership here.
  • You are trying to access this site illegally. Please fill our our membership form.
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- I lost my username and/or password. What do I do?
You forgot your password. You may request us for it at Customers Support e-mail. You should send us the email address you used when you joined and your user information will be sent to you via email.
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- Check your browser compatibility with our site.
Please take a moment to make sure your computer is optimized for viewing our site. You can do this by clicking here:
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- I am an AOL user. Is it compatible with your site?
AOL is compatible with our site. If you're an AOL member and are experiencing problems with the contents of our site, it's possible that you are using the older AOL browser version 3 or that you downloaded the AOL software from the internet. Please make sure you have updated to the most recent version of AOL or use Microsoft Internet Explorer instead.
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- I am a WebTV user. Is it compatible with your site?
WebTV is still in the development stages and therefore does not work correctly on our sites. Contact Web TV directly for information on software upgrades.
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- The video does not have any sound. How come?
Not all of the videos in our clubs have sound. Make sure you browser is optimized for use with our sites here:
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- None of the links in the members area are working, I'm asked to re-enter my username and password. How come?
Make sure your web browser is optimized for use on our sites. If you have completed the optimization page and there are still problems, your web browser may have cached the members area page. Please Login again and then click the refresh button in your browser (F5 key). If you are using a version of Internet Explorer 6 or higher, please make sure your privacy settings are compatible with our site. You can check compatibility by clicking here.
If this does not fix the problem, please contact us as soon as possible.
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Models & photographers/content providers

- How can I become a Pornstar?
Becoming a pornstar is tough - you really need to know people in the industry (producers, photographers, talent scouts, etc.). We suggest that you perform an internet search for adult talent agencies and contact one or more of them. Good luck!
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- How can I contact one of the models?
Sorry we can't give you any contact information. We respect privacy of our models.
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- How can I get featured on your site?
Please email as at [email protected]
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- How can I submit my modeling pictures to your company?
Please email as at [email protected]
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- I sell/produce content that I think you'd be interested in. How do I contact you?
Please email [email protected] with details of the content that you're offering, including samples (where possible) and a demo password (where necessary).
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